A Smart Telephony Platform

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Call routing using for call routes based on sip devices, here we can routes call default also route different option like if sip device not register, Busy, No answer, routes call on sequence on other sip number or on PSTN number as well.

In call routing we configure recording,Call Waiting, DND,pickup group features as well.




Info

Menu Location : Accounts →  Customer →  SIP Devices

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Fields

Value

Description

Call Forward

Here we can set SIP device call forwarding option if enable then all call routes on set extension/pstn number.

On Busy

Here we can set SIP device busy option if someone call on sip device and device is busy and enable option then all call routes on set extension/pstn number on On Busy set extension.

No Answer

Here we can set SIP device not answer option if someone call on sip device and device not able to answer call and enable option then all call routes on set extension/pstn number on No Answer set extension.

Not Registered

Here we can set SIP device not register option if someone call on sip device and device not register and enable option then all call routes on set extension/pstn number on No Registered set extension.

Allow Recording

Use for enable / disable call recording option.

Pickup Group List

Here we can set extension pick group option,we can select multiple group for pickup

Allow Pickup Group List

Here we can set allow to pickup group to extension ringing call.

Follow Me

Set directly routes call in sequence option when someone call on sip device and enable follow me option.
Ignore Busy: using to ignore call in follow me option.
Timeout: Set call time out option when call route on follow me destination.

Destination: Set follow me destination here.

Ignore Busy

Timeout

Destination

Do Not Disturb

Set DND option for particular sip devices if DND enable that time no one able to make a call on this sip device.

Note: After call routes on PSTN number then we can't able to set/use fail over on PSTN destination number.